Shipping policy

Shipping Policy

Effective date: September 2026

PROCESSING TIME

All NourivaLux orders are made to order. Please 
allow up to 30 business days for processing 
before your item ships. You will receive a 
confirmation email with tracking once your 
order has been dispatched.

By placing your order, you acknowledge and 
agree to this processing timeline.

SHIPPING METHODS & DELIVERY

Once processed, estimated delivery times are:

United States: 7-14 business days
Canada: 10-18 business days
International: 14-25 business days

Delivery times are estimates and are not 
guaranteed. Delays may occur due to customs, 
holidays, or carrier disruptions beyond our 
control.

TRACKING

Every order includes tracking. Your tracking 
number will be emailed once your order ships. 
Please allow 24-48 hours for tracking to 
update after dispatch.

SHIPPING COSTS

Shipping costs are calculated at checkout 
based on your location. Free shipping is 
available on qualifying orders.

LOST OR DELAYED PACKAGES

If your tracking shows no movement for 14+ 
business days after dispatch, contact us at 
nourivabrand@gmail.com with your order number. 
We will investigate with the carrier and work 
to resolve the issue.

We are not responsible for packages lost or 
stolen after delivery confirmation by the 
carrier.

INCORRECT ADDRESS

Please double-check your shipping address 
before placing your order. We are not 
responsible for orders shipped to an incorrect 
address provided by the customer. Reshipments 
due to incorrect addresses will be at the 
customer's expense.

CUSTOMS & DUTIES

International orders may be subject to customs 
fees, import duties, or taxes imposed by your 
country. These charges are the responsibility 
of the buyer and are not included in the order 
total.

CONTACT

Email: nourivabrand@gmail.com
Response time: within 24 hours

NourivaLux